Do you have a question about one or more of our services or policies? Below you will find some of our most commonly asked questions. But if you don’t see the answer to a question that you have. Please get in touch with us via our contact us page, via email or by phone and we will be happy to answer it.
Frequently Asked Questions?
1. What are your hours of operation?
South East Car Care’s workshop and office are open Monday to Thursday from 7:30 AM to 4:30 PM. While for Friday, we are open from 7:30 AM to 12 PM. We are closed to customers on Saturdays and Sundays.
2. Are you accredited?
Yes, we are a TACC accredited repairer and are also an Approved Transport Inspection Station.
3. How do I know the Mechanics will do a good job?
Beyond being accredited, and having overwhelmingly positive reviews online, our goal is to win you as a repeat customer, so we will always strive to give you the absolute highest standard of work possible each and every time we work on your car.
4. What type of vehicles do you repair?
South East Car Care can service and repair all makes and models including but not limited to Toyota, Holden, Ford, Suzuki and Honda.
6. Do you guarantee your work ?
Yes, South East Car Care provides warranty inline with the Australian Consumer Law as it relates to automotive repair. In addition, as part of accreditation with TACC, we provide additional warranty and after-sales service.
Beyond legal and accreditation requirements, we take great care and pride in the work that we do, and will always be happy to fix any mistakes that are the result of our labour.
7. Do you charge for your estimates ?
No. We offer free estimates. There are no hidden fees.
8. What methods of payment do you accept?
We accept all major credit cards, and cash.
9. Do I need to Make an appointment?
Yes. We are generally able to accommodate a vehicle same day but cannot provide the same level of accuracy with regards to when a service or repair will be completed. For this reason, scheduled services and repairs are always preferred and recommended.
